Refund policy

We accept returns of unused and unburned candles in their original condition within 14 days of delivery.

To be eligible for a return, your item must be unused, unburned, and returned in its original packaging. You’ll also need your order number or proof of purchase.

To start a return, contact us at hello@potionfragrances.com. Please include your order number and the item you’d like to return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is the responsibility of the customer unless your order arrived damaged or you received the wrong item. Items sent back to us without first requesting a return will not be accepted.

Original shipping charges are non-refundable.

You can always contact us with any return questions at hello@potionfragrances.com.

Damages and issues

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at hello@potionfragrances.com.

Please include your order number and a few photos of the item and packaging so we can review the issue and make it right.

Exceptions / non-returnable items

Because candles cannot be resold once they have been burned or used, we are unable to accept returns on candles that have been lit.

If something genuinely seems wrong with your candle, please reach out to us at hello@potionfragrances.com. We want to know about it and will review the issue with you.

Gift cards, if offered, are non-refundable.

Exchanges

We do not currently offer direct exchanges.

If you’d like a different item, the easiest option is to return the eligible item you purchased and place a new order once your return has been approved.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card company to process and post the refund.

If you have not received your refund within 15 business days of approval, please contact us at hello@potionfragrances.com.