Shipping policy

Where do you ship?

We currently ship within the contiguous United States. At this time, we do not ship internationally or to Alaska or Hawaii, but we hope to expand where we can send Potion in the future.

How much is shipping?

Standard shipping is $10 for orders under $75.

Orders of $75 or more ship free within the contiguous United States.

How quickly will my order ship?

Every Potion candle is poured and packed in small batches, so we ask for a little time to get everything ready. Most orders leave our studio within 2–4 business days.

Once your order is on its way, you’ll receive an email with tracking information.

What shipping carriers do you use?

We ship orders through UPS, USPS, and FedEx. The carrier used for your order may vary depending on the destination and shipping service available.

Where can I find my tracking information?

As soon as your order ships, we’ll send a shipping confirmation email with your tracking information.

Tracking can sometimes take a little while to update after a package is picked up, so don’t worry if you don’t see movement right away.

What if my order arrives damaged?

Candles and shipping boxes don’t always get along. If your order arrives damaged, email hello@potionfragrances.com with your order number and a few photos of the item and packaging, and we’ll make it right.

Please contact us within 7 days of delivery so we can take care of it as quickly as possible.

What if my package is lost or says delivered but I can’t find it?

If your tracking hasn’t updated for several days or your package appears to be lost in transit, reach out to hello@potionfragrances.com and we’ll help you figure out what happened.

If tracking shows your package as delivered, we recommend checking around your property, with neighbors, or with your building’s front desk first. Sometimes carriers mark packages as delivered shortly before they actually arrive.

Still nothing? Send us a note and we’ll do our best to help.